Refund policy

Shipping

All products listed on our website are stocked in our physical store and are typically shipped within one business day of purchase.

Orders are shipped via UPS, USPS, or FedEx. Once your order ships, tracking information will be emailed to you automatically.

Due to manufacturer and distributor policies, we are only able to ship orders within the United States.

Because we operate both a physical storefront and an online shop, inventory discrepancies may occasionally occur. If an item you ordered is unexpectedly unavailable, we will contact you promptly and work with you to resolve the issue as quickly as possible.

Returns

All returns require prior approval. Please email info@thecelestite.com before sending any merchandise back. Purchases of any trading card game items are final and cannot be returned. 

Returns requested within 14 days of purchase will be evaluated for a refund or exchange.

Returns requested after 14 days may be issued store credit at our discretion.

A restocking fee of up to 10% may apply, depending on the circumstances.

Return shipping costs are the responsibility of the customer.

Items must be returned in new, unused condition and in their original packaging.

We reserve the right to refuse returns that do not meet these guidelines. If you have any questions, please don’t hesitate to contact us — we’re always happy to help.