Shipping and Returns

Shipping

All products listed on our website are stocked in our physical store and are typically shipped within one business day of purchase.

Orders are shipped via UPS, USPS, or FedEx. Once your order ships, tracking information will be emailed to you automatically.

Due to manufacturer and distributor policies, we are only able to ship orders within the United States.

Because we operate both a physical storefront and an online shop, inventory discrepancies may occasionally occur. If an item you ordered is unexpectedly unavailable, we will contact you promptly and work with you to resolve the issue as quickly as possible.

Returns

All returns require prior approval. Please email info@thecelestite.com before sending any merchandise back. 

Returns requested within 14 days of purchase will be evaluated for a refund or exchange.

Returns requested after 14 days may be issued store credit at our discretion.

A restocking fee of up to 10% may apply, depending on the circumstances.

Full shipping and returns policy for sealed cards:

  • Trading card products: Due to the collectible, randomized, and tamper-sensitive nature of trading card products, all sales of booster packs, booster boxes, booster bundles, tins, collection boxes, and similar sealed card items are considered final sale.
  • Opened or altered items: We do not accept returns, refunds, or exchanges on any trading card product that has been opened, unsealed, resealed, tampered with, or altered in any way.
  • Damaged or incorrect orders: If your order arrives damaged, incorrect, or materially different from what was ordered, please contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping label so we can review the issue.
  • Non-returnable situations: We cannot accept returns for buyer’s remorse, changed mind, order mistakes made during checkout, market price changes, or dissatisfaction with randomized card pulls.
  • Resolution review: Any exception or resolution is reviewed on a case-by-case basis at our discretion after we verify the issue and supporting documentation.
  • Shipping claims: If a package arrives visibly damaged, please keep all original packaging materials in case they are needed for carrier review.

Return shipping costs are the responsibility of the customer.

Items must be returned in new, unused condition and in their original packaging.

We reserve the right to refuse returns that do not meet these guidelines. If you have any questions, please don’t hesitate to contact us — we’re always happy to help.